Our team is comprised of dedicated plant enthusiasts committed to providing exceptional assistance. For the most prompt response, please utilize our live chat service available Monday through Friday from 9:00 a.m. to 7:00 p.m. EST, and Saturday from 10:00 a.m. to 5:00 p.m. EST. Alternatively, you may complete our quick form at any time. We strive to respond to every inquiry as swiftly as possible; however, email responses may require 2–3 business days.

P.S. To ensure that our responses are delivered directly to your inbox without being filtered into spam or junk folders, we recommend adding info@greenthumbhaven.com to your list of trusted contacts.

In the meantime, here is some information that may answer your question:

Order Status Update
Orders with standard shipping ship within 2-3 business days and arrive within 3-10 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.

30-Day Happiness Guarantee

We guarantee your items will arrive in great condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Learn more about our guarantee here.