Our team is full of passionate plant parents ready to help. For the fastest reply, live chat us Monday-Friday 9am-7pm and Saturday 10-5pm EST or fill out this quick form anytime. We respond to each and every message as soon as possible; it may take 2-3 business days for us to get back to you via email. PS. We recommend adding info@greenthumbhaven.com to your contacts to ensure our responses land in your inbox.

In the meantime, here is some information that may answer your question:

Order Status Update
Orders with standard shipping ship within 2-3 business days and arrive within 3-10 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.

30-Day Happiness Guarantee

We guarantee your items will arrive in great condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Learn more about our guarantee here.