FAQ
Frequently Asked Questions, Answered
We've done our best to clearly and transparently answer our the most common questions our team recieves. If you don't see what you're looking for below, please reach out us via one of the methods on our contact page or by emailing info@greenthumbhaven.com.
Common Questions
When will my order ship?
Orders with standard shipping will ship within 2-6 business days. Tracking information will be automatically sent to your email. Once in transit, packages take 3-10 business days to arrive.
Where do you ship?
We currently ship within the contiguous US to all 48 states.
What if I need to change my order?
If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request.
My order arrived damaged, what do I do?
We guarantee your products will arrive in great condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.
Standard Processing and Shipping Timelines
How can I track my order?
We will send you an order confirmation along with the tracking number as soon as your package has been shipped. You will receive an email with all the necessary details to track your shipment. If you have any questions, feel free to contact our customer support team for assistance.
Can I make changes to my order before it ships?
Unfortunately, we can't make changes or cancel an order after it's been submitteed.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, send an email to info@greenthumbhaven.com with your order number and we'll handle that for you.
Returns and Replacements
What is your return policy?
If your order arrived damaged, let us know within 30 days so we can replace it as part of our 30-Day Customer Happiness Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.
How do I make a return/exchange?
Send an email and one of our experts will be happy to help with your exchange or return. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).