You have 30 calendar days from the date of delivery to request a return. To qualify:

• The item must be in its original condition—unused, unworn, with tags, and in its original packaging.
• You must have proof of purchase (receipt or order number).

To initiate a return, email us at info@greenthumbhaven.com. Once your request is approved, we’ll send a prepaid return shipping label and instructions on how to send your item back. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have any questions about whether your item qualifies, please contact us at info@greenthumbhaven.com.

Exchanges

Need a different item? The fastest way is to return the original item, and once your return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

For credit card payments, it may take 5–10 business days for the refund to appear on your statement. If more than 15 business days have passed since your refund was approved, please contact us at info@greenthumbhaven.com