Shipping and Handling

Shipping Policy

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Thank you for shopping at Green Thumb Haven! We are committed to delivering your order promptly and efficiently. Please review our shipping policy below to understand how we process and deliver orders.

 

We’re currently offering free standard shipping on all online orders. There are no minimums that you have to meet to enjoy this perk.

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Standard Shipping​

Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.

• We offer various shipping options to accommodate your needs, including standard, expedited, and overnight shipping.

• Delivery estimates are provided during checkout and are based on the shipping method selected.

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Shipping Destinations:

We currently ship to addresses within the United States.  For international shipping inquiries, please contact our customer service team.

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Shipping Carriers:

We partner with reputable shipping carriers such as FedEx to ensure reliable and timely delivery of your orders.

Shipping Restrictions:

Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be noted on the product page.

We do not ship to P.O. boxes. Please provide a physical address for delivery.

Shipping Issues and Delays:

While we strive to deliver orders on time, unforeseen circumstances such as weather delays or carrier issues may occur. In such cases, we will notify you promptly and work to resolve the issue as efficiently as possible.

 

Order Tracking

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Order Processing Time:

All orders are processed within three business days (Monday to Friday) from the date of purchase. Orders placed on weekends or holidays will be processed the following business day.

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Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can also track your order directly through our website by logging into your account.

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Order Changes and Cancellations:

Once an order has been placed, changes or cancellations may not be possible. Please contact our customer service team immediately if you need assistance with your order.

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Lost or Damaged Shipments:

If your order is lost or damaged during transit, please contact us immediately so that we can initiate a claim with the shipping carrier and assist you with a resolution.

 

Contact Us:

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team for assistance. Contact us by email.