Just the facts.

We accept all major credit cards, PayPal, Apple Pay and Afterpay, which allows you to pay in installments. Find more information on Afterpay here.

We guarantee your products will arrive in good condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. The guarantee applies to all purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process.

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. - Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

When in doubt, you can always log into your account and click on the order in question to see its status.

 - Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

At Green Thumb Haven, we strive to ensure that every customer is satisfied with their purchase. However, in the event that you wish to return or exchange an item, we have a straightforward policy. We accept returns or exchanges within 30 days of purchase, provided that the item is in its original condition and packaging. If your item arrives damaged or defective, please reach out to us immediately so we can arrange a replacement or refund. Please note that customized or personalized items are non-refundable. In the case of returns, shipping fees are non-refundable, and the customer is responsible for any return shipping costs. To initiate a return or exchange, please contact our customer service team with your order information and reasoning for the return or exchange. Once we receive your item, we will process your request promptly.

We understand that sometimes a product may not meet your expectations or requirements. That's why we offer a convenient return and exchange process. If you wish to return or exchange an item, simply head to our Return Policy page for options and a step-by-step guide. Once your return or exchange request is submitted, you will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder). Our team is committed to ensuring the satisfaction of our customers, and we are here to assist you every step of the way. Thank you for choosing Green Thumb Haven for all your gardening needs.

You should receive your refund when the item is received. Please note that it can take 3-5 business days for a refund to credit back to your original form of payment. Green Thumb Haven takes pride in providing quality products and excellent customer service. If there is an issue with your order, please contact us immediately, and we will work to resolve the issue promptly. We value your satisfaction with our products and want to ensure that you have the best possible experience with Green Thumb Haven.

Orders with standard shipping will ship within 2-7 business days. Once your order has been shipped, you will receive an email with your tracking information. Packages typically take 1-5 business days to arrive once they are in transit. Please note that some items may take longer to ship due to availability and delivery location. If you have any concerns about your order's delivery time, please do not hesitate to contact our customer service team. We strive to ensure that all orders are delivered promptly and securely to our valued customers.

If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request. Keep in mind that we process orders quickly, so it is essential to notify us of any changes promptly. You can reach us by phone or email, and our customer service team will be happy to assist you. Our primary goal is to ensure that you are completely satisfied with your purchase, and we will do everything we can to make that happen.

We currently ship within the contiguous US to all 48 states. Unfortunately, we do not offer international shipping at this time. We truly appreciate your interest and hope to expand our shipping capabilities in the future. However, we are committed to providing the best possible service to our customers in the areas we do ship to, and take great care to ensure that all items arrive in pristine condition. If you have any concerns or questions about shipping to your specific location, please do not hesitate to contact our customer service team for assistance. Thank you for considering Green Thumb Haven for your gardening needs!